Need help with a betting addiction?

Call the National Mental Health Helpline now – free and completely confidential. 16789  |  t20i Support: support@t20i.bet

t20i's Commitment Member wellbeing comes first

Responsible Gaming –
Keep entertainment just that — entertainment

T20i believes betting should be an enjoyable experience — not a burden. That's why we're the first betting platform in the country to put responsible gaming into real practice, not just words.

18+ Protection Spending Limit Control Time Tracking Self-Exclusion
18+
Adults Only
t20i strictly prohibits access by anyone under 18
Play within your limits Family First
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Age Verification Rate
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T20i Responsible Gaming Tools

Our dedicated features to keep your gaming experience safe

Spending Limit Setup

Set a daily, weekly, or monthly spending limit in advance. Once you reach it, betting will stop automatically.

Time Tracking & Reminders

See exactly how long you've been playing in real time. Automatic reminders will prompt you to take a break at set intervals.

Temporary Break

If you need a breather, take a break ranging from 24 hours up to 6 months. You won't be able to access your account during this time, but your funds will remain safe.

Permanent Self-Exclusion

If you feel betting is no longer right for you, apply for permanent self-exclusion. Your account cannot be reactivated after this.

Loss Tracking

Your win/loss history is always available to view. If your losses run particularly high in any given week, the system will automatically send you an alert.

Underage Protection

Strict age verification ensures no one under 18 can use t20i. Protecting families is our top priority.

How to Use These Tools

Learn Step by Step

Go to Account Settings

After logging in, click the profile icon in the top right corner and select the "Responsible Gaming" option.

Set a Spending Limit

Set your own daily, weekly, or monthly limits. Limit reductions take effect immediately; increases take effect after 24 hours.

Enable time reminders

Set a reminder for 30 minutes, 1 hour, or 2 hours. When it goes off, take a break.

Activate Reality Check

Each session shows a summary of your total time and wins/losses. Keeping this on helps you stay aware.

Take a break when you need one

Select a time limit and click the "Take a Break" button. Your balance will remain completely safe.

Our Commitment

What t20i Does for You

t20i's Responsible Gaming Pledge

We commit to:

  • Never serve anyone under 18
  • Always honour self-exclusion requests
  • Reach out proactively when signs of addiction are detected
  • We will not promote or encourage addictive behaviour in our marketing
  • Process spending limit reduction requests immediately
  • Keep help and information easily accessible at all times
1
Spending Limit

From ৳200 per day up to any amount. Adjustable at any time.

2
Time-Out

24 hours / 7 days / 1 month / 3 months / 6 months — for as long as you need.

3
Permanent Self-Exclusion

Once applied, this is permanent. Funds are returned within 7 business days.

4
Loss Limit

Your session ends automatically once you reach a set loss amount.

Recognise the warning signs of addiction

Seek help if you notice these signs

Betting more to try to recover lost money — This is the most dangerous cycle.

Spending more time and money than planned – a sign of loss of control.

Hiding your betting from family or friends – secrecy is a sign of addiction.

Feeling restless or irritable when not betting – a sign of emotional dependence.

Betting with borrowed money or funds meant for essential expenses – a sign of financial trouble.

Losing focus on work, studies, or relationships – affecting your day-to-day life.

Tried to stop but couldn't – it's a mental health condition, not a weakness.

If you notice three or more of the above signs, please 16789Call us or contact t20i Support.

Safe Betting Tips

Tips for a happy and healthy betting experience

Set your budget before you start

Before you start betting, decide on a total budget and stick to it — no exceptions.

Think of it as entertainment

Betting is not a source of income. Think of it like a cinema ticket — a little spend for a little fun.

Take regular breaks

Take a 10–15 minute break every hour. Stand up, drink some water, go for a short walk.

Never bet when tired or under stress

Avoid betting when you're sleep-deprived or in a bad mood. Sound decision-making becomes much harder.

Withdraw When You Win

When you hit your target, cash out. Chasing bigger wins is one of the most common ways people end up losing everything.

Tell Someone You Trust

Talk openly about your betting with a family member or trusted friend. Accountability helps.

Check Yourself

How has your betting experience been over the past month?

Tick the questions that apply to you. This is completely confidential — no data is saved.

You're doing well!

Your betting experience looks healthy. Stay aware, and make use of our responsible gaming tools.

Stay Mindful

We're noticing some warning signs. Our advice: set a spending limit and keep the time tracker on. Reach out to support if you need help.

Getting help is important

Based on your answers, it looks like you may need support. Please 16789Call us or write to support@t20i.bet. We'll handle everything in strict confidence.

Why is responsible gaming so important?

In Bangladesh, cricket is more than a sport — it's a passion. Millions of people share the excitement with friends and family on match days. t20i wants to be part of that joy. But just like any form of entertainment, betting must come with boundaries.

From day one, t20i made a decision that responsible gaming would not just be a page on a website — it would be the core philosophy of the entire platform. That's why spending limit controls, session tracking, break options, and self-exclusion are all available to every t20i user, completely free of charge.

Betting addiction is a mental health condition, not a character flaw. Like any other addiction, it requires professional help. t20i believes that talking openly about this issue is the very first step toward recovery.

Research shows that bettors who set their own limits experience far less severe problems. t20i's responsible gaming tools are built precisely for this reason — to help you stay in control.

In Bangladesh's family-centred society, a betting problem doesn't just affect one person — it affects the entire family. t20i understands this. That's why we want to raise awareness not only among our users, but among their families too. If someone you care about is worried about your betting, talk it through with them.

Remember: losing money is a financial setback, but addiction costs you your life. t20i wants you to play with a smile and leave with one too. If betting ever starts feeling like a burden rather than a pleasure — that's the right time to ask for help.

Responsible Gaming FAQ

Answers to the most frequently asked questions

Yes, completely safe. Your account balance remains untouched during a break or self-exclusion. Once the break ends, you can log back in and withdraw your funds. For permanent self-exclusion, your balance is returned within 7 business days.

Limit reductions take effect immediately. However, limit increases only take effect after 24 hours — this delay is intentional, to prevent impulsive decisions made in the heat of the moment.

Start by having a calm conversation with them. Offer support without placing blame. You can reach t20i Support at support@t20i.bet or call the National Helpline on 16789. We're here to help families too.

No. Permanent self-exclusion means exactly that — permanent. You won't be able to open a new account using the same email or phone number. This is intentional, to ensure the decision holds.

While t20i does not provide financial compensation, we do have a dedicated support programme for those struggling with addiction — including counselling services and referrals. Contact us at support@t20i.bet.

Play safe, play happy

Betting on t20i is about more than winning or losing — it's an experience. Use our responsible gaming tools, stay within your limits, and enjoy the game for what it truly is.

18+ Verified Limit Controls 24/7 Support
Immediate help in a crisis

National Mental Health Helpline — free and confidential

16789 or support@t20i.bet
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